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I have not received any words about the bonus page.

📝 neuroflash always strives to make the use of the app as easy as possible for customers. We offer limited partnerships to leverage recommending or promoting and rating our brand for free bonus words.
 

I referred a friend and didn't get bonus words!

neuroflash places the highest quality demands on our own software. We attach great importance to excellent customer service and a flawless customer experience. We therefore deeply regret this incident.
Please contact our team with an email: magicpen@neuroflash.com. Please have the following information ready:
  • Indication of your e-mail address
  • Specification of the e-mail address(es) of the recruited person(s).
  • When did you refer the person?

We will then contact you immediately.

 

I wrote a review and didn't get any bonus words!

neuroflash places the highest quality demands on our own software. We attach great importance to excellent customer service and a flawless customer experience. We therefore deeply regret this incident.
Please contact our team with an email: magicpen@neuroflash.com. Please have the following information ready:
  • Indication of your e-mail address
  • A screenshot of the confirmation that you have rated us
  • When did you rate us and where?
We will then contact you immediately. Note that the content of your review does not affect the crediting of the bonus words. Honest feedback is important to us - but please make sure to address negative points directly with us. This is the only way we can improve as a product and as a team.
 
 

My bonus words are suddenly gone.

neuroflash places the highest quality demands on our own software. We attach great importance to excellent customer service and a flawless customer experience. We therefore deeply regret this incident.

 

Please contact our team with an email: magicpen@neuroflash.com. Please have the following information ready:

 

  • Indication of your e-mail address
  • When did your bonus words disappear?
  • What were you doing before they disappeared?
  • How many bonus words have disappeared?
We will then contact you immediately. Please note that bonus words can only be refunded if the error can be reproduced.
 
 

Can I get bonus words more than once?

We offer our bonus program so that our customers have the opportunity to get more words to test or “start writing” for free. For this, the offered consideration by the user is the advertisement or rating.

 

Unfortunately, it is not possible to redeem bonus rewards multiple times without prior consultation. Exceptions can be made in individual cases if the quality of the postings, videos or similar is excellent. If you have any questions, our team is always at your disposal. Write an email to: magicpen@neuroflash.com.